Mapping Internet Research: 2 x 2

Key factors

Technological

Human

Impact

Trust

Social capital
Peer support
Customer loyalty

Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior
Health related virtual communities and electronic support groups: systematic review of the effects of online peer to peer interactions
Computer Networks as Social Networks: Collaborative Work, Telework, and Virtual Community

Social/viral marketing
Privacy

Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice
Internet Users’ Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model

Efficiency

Purchase behavior

Online contribution
Online participation
E-learning